Last Updated: October 6, 2025
At housepaintersstcharles.com, also referred to as "housepaintersstcharles.com," "we," or "us," your privacy matters to us.
This policy outlines what we collect, how we use it, who may receive it, and the options available to you. By using housepaintersstcharles.com and any related site that references this policy, you agree to the terms below.
Scope
This policy covers information collected:
- On our Website
- Through emails, text messages, and other electronic communications with us
- Via our ads and apps on third-party websites when they link to this policy
It does not apply to information gathered offline or on websites we do not control.
Information We Collect
We collect information in three ways:
1. Information You Provide
Examples include:
- Name
- Address
- Phone number
- Service request details such as location, project scope, timing, pricing expectations, and notes
- Any other information you choose to send us
2. Information Collected Automatically
Examples include:
- Pages viewed, links clicked, time spent on the site, and referring or exit pages
- IP address, device identifiers, approximate location, browser, operating system, screen size, language, and time zone
- Search terms entered on our site
- Cookies, pixels, web beacons, and similar tracking tools
3. Information from Third Parties
Examples include:
- Updated contact information
- Purchase or engagement history
- Service request verification and fraud screening data
- Advertising and analytics information, including email engagement
Your information may be processed in the United States and in other countries.
Cookies and Similar Technologies
We use cookies, pixels, and web beacons to:
- Recognize you when you return
- Track site performance
- Tailor content
- Support advertising efforts
Most browsers allow you to block or remove cookies. Some features may not function properly without them.
Third parties may also place cookies, and we do not control those cookies.
Interest-Based Advertising
We may partner with others to display ads based on your interests.
These partners may use identifiers such as IP addresses, cookie IDs, and hashed email addresses to recognize your device.
To learn more or opt out, visit:
How We Use Your Information
We use information to:
- Deliver and improve our services and Website
- Handle and complete your service requests
- Connect you with service providers that fit your request
- Communicate about requests, updates, and support
- Personalize your experience and our marketing
- Conduct analytics, research, and product development
- Detect, prevent, and address fraud, misuse, and security concerns
- Enforce our Terms of Use and meet legal obligations
How We Share Information
We share information in the following ways:
Service Providers and Provider Networks
When you request a quote or service, we share the details needed to fulfill that request with third-party service providers and provider networks.
Corporate Family and Affiliates
We may share information with our parent companies, subsidiaries, and affiliates.
Vendors
We share information with vendors that support our Website and business operations, including analytics, security, payments, support, and marketing.
They may use personal information only to provide services for us.
Advertisers and Marketing Partners
We may share automatically collected data for measurement, attribution, and ad targeting.
Information you provide, such as your email address, may also be shared with marketing partners that referred you.
Aggregated or De-Identified Data
We may share information that does not identify you personally.
Legal and Safety
We may disclose information when required by law, to protect rights and safety, or to investigate fraud and abuse.
Business Transfers
We may share information as part of a merger, sale, financing, bankruptcy, or acquisition.
Any third party that receives your information may follow its own privacy policy.
Your Choices
- Do not provide information: You may browse public pages without sharing personal data, but we cannot handle service requests without it.
- Marketing emails: Use the unsubscribe link in our emails to opt out. This will not stop messages from providers we shared your request with.
- Cookies: You can manage cookies through your browser settings or the opt-out links above.
Access and Control
You may request to:
- Review the data we have about you
- Update inaccurate information
- Delete data, subject to legal or operational requirements
- Share concerns about how we use your data
Use the contact details in the How to Contact Us section.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy, based on:
- The type and sensitivity of the data
- The risk of harm
- The reason it was processed
- Legal obligations
- Whether the same purpose can be achieved another way
Security
We use administrative, technical, and physical safeguards to protect personal information.
Sensitive submissions are transmitted over SSL. Even so, no transmission or storage method is completely secure.
Children's Privacy
The Website is not meant for children under 18.
We do not knowingly collect information from children under 13.
If you are under 13, do not submit a service request.
If you are under 18, use the Website only with proper consent or legal capacity.
California Privacy Rights
If you live in California, you have the following rights, subject to certain exceptions:
Right to Know
Request details about:
- Categories of personal information collected
- Sources of collection
- Business or commercial purposes
- Categories of third parties we shared information with
- Specific pieces of personal information we hold about you
Right to Delete
Request deletion of personal data collected from you, subject to exceptions.
Right to Correct
Request correction of inaccurate personal data.
Right to Opt Out of Sale or Sharing
We do not sell personal data for money.
We may share information for targeted advertising, which may qualify as "sale" or "sharing" under California law.
To opt out, contact us and include "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not treat you differently for exercising your privacy rights.
Verification
We verify requests before taking action. Requests that are unverified or excessive may be denied.
How to Submit a Request
Use the contact methods below and include "California Privacy Request" in your message.
If you use an authorized agent, we may ask for proof of authorization.
Shine the Light
California residents may ask for a list of third parties that received personal information for marketing during the prior calendar year.
Send a written request and include "California Shine the Light" in your message.
Visitors Outside the United States
The Website is intended for U.S. residents.
If you access it from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country.
Changes to This Policy
We may revise this policy from time to time.
When changes are made, the "Last Updated" date will be updated.
If you continue using the Website, you accept those changes.
How to Contact Us
St Charles Paint Pros
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
To submit California requests or opt out of sale/sharing, mail us and include:
"California Privacy Request" or "Do Not Sell or Share."
